Is There Anything New?<b> </b>

This research paper explores the conceptual structure of literature published on "customer satisfaction" and identifies novel gaps. For purpose study, we create co-occurrence networks conduct thematic analysis as well factorial content papers customer satisfaction in last two decades (2000-2020) tourism hospitality journals. We use 'R' software to based data retrieved from web science database. Findings network are discussed identify gaps further advance ever-evolving field satisfaction". Our with this is bring light using a systematic, quantitative objective technique drawing structure. reveal that emerging contexts restaurant prominently deserve attention, including work compares expectation pre-and-post COVID context such restaurants, destination tourism, sharing economy, name few.